Customer Communication has become more complex than ever. Customers interact with businesses through voice calls, emails, live chat, messaging apps, SMS, and social platforms—often switching channels multiple times during a single journey. Despite this reality, many organizations still operate contact centers using fragmented, channel-specific systems. This mismatch creates inefficien... https://sliding-classroom-board-t07529.eveowiki.com/2184514/omnichannel_cloud_contact_centers_as_the_standard_for_modern_customer_operations