A WhatsApp chatbot needs thoughtful design when used in healthcare, since patients booking appointments are often already feeling anxious or unwell. Anantya.ai built a WhatsApp chatbot with short questions and reassuring confirmations to reduce patient stress. The benefits included higher completion rates and more positive feedback from patients. This case study explains how small con... https://anantya.ai/blog/whatsapp-chatbot-for-hospitals-case-study/